Privacy Policy

Last updated 28 August 2026.

Local Kindness ("Local Kindness", "we", "us") operates a platform connecting customers with local, licensed Territory Partners who provide services through their own Local Kindness territory site. This policy explains how we collect, use, disclose and protect personal information, and applies to customers, Territory Partners, workers and anyone else who uses the Local Kindness platform. It is intended to be consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What personal information we collect

Depending on how you use Local Kindness, we may collect:

  • Contact details — name, email address, phone number.
  • Account information — login credentials, role (customer, Territory Partner, worker).
  • Territory Partner information — business/trading details, ABN, territory application details, and content you add to your territory site (description, photos, service pricing).
  • Booking and order information — services requested, job status, and related communications.
  • Payment information — Local Kindness does not store your full card details. Payments are processed by Stripe, our payment processor; see Stripe's own privacy policy for how they handle payment data.
  • Content you upload — e.g. job completion proof photos, territory photos.
  • Technical information — limited to what is required to keep you signed in (see Cookies, below).

How we collect personal information

We collect personal information directly from you when you create an account, apply for or operate a territory, place or fulfil an order, or otherwise interact with the platform. We do not currently use third-party analytics, advertising, or tracking cookies.

Why we collect, use and disclose personal information

We use personal information to:

  • Provide the Local Kindness platform — accounts, territory activation, bookings, job allocation and completion, and payments.
  • Communicate with you about your account, bookings, or territory (including service and transactional emails).
  • With your consent, or as otherwise permitted by law, send you marketing about Local Kindness services — see Direct marketing, below.
  • Maintain the safety, security and integrity of the platform, including preventing fraud and misuse.
  • Meet our legal and regulatory obligations.

We disclose personal information to the Territory Partner and worker fulfilling a booking, to the extent reasonably needed to provide the service you requested. We do not sell personal information.

Direct marketing

We, or a Territory Partner acting on the platform's behalf, may send you information about Local Kindness services. Every marketing message includes a way to opt out, and you can also opt out at any time by contacting hello@localkindness.com.au. Opting out of marketing does not opt you out of transactional messages needed to deliver a service you've booked.

Service providers and overseas disclosure

We use third-party service providers to operate the platform, including Stripe (payments) and Supabase (hosting, database and authentication). These providers may store or process information outside Australia as part of their own global infrastructure. We take reasonable steps to ensure our service providers protect personal information consistently with the Australian Privacy Principles.

Data security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No online platform can guarantee absolute security.

Data retention

We retain personal information for as long as needed to provide the platform, meet legal and accounting obligations, and resolve disputes. Booking, payment and territory-history records are retained as part of Local Kindness's ongoing business records even after an individual account is closed or a Territory Partner's licence ends, consistent with the data ownership terms in our Terms of Service.

Access and correction

You can access and update most of your account information directly from your dashboard. To request access to, or correction of, personal information we hold about you, contact hello@localkindness.com.au. We'll respond within a reasonable time.

Cookies

Local Kindness uses only the cookies required to keep you signed in and to operate the platform securely. We do not currently use analytics, advertising, or third-party tracking cookies.

Children's privacy

Local Kindness is not directed at children and is not knowingly used to collect information from children.

Complaints

If you have a concern about how we've handled your personal information, contact us at hello@localkindness.com.au and we'll investigate. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy as Local Kindness grows. We'll post the updated version here with a new "last updated" date.

Contact us

Local Kindness — hello@localkindness.com.au